Resume 106
This resume is listed on securityandfirecareers.com

Operations Manager

Security Operations Manager - Sales and Marketing - Computer, MS office and applications software. - Customer and Personal Service - Administration and Management - Oral Expression - Written Comprehension - Originality, the ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Desired Positions

Management, Operations

Work Preferences

Desired Salary
90,000 - 110,000 per year  
Availability
4 Weeks  
Desired Job Type
Full Time  
Can Travel for Work
Moderately  
Highest Education Level
Bachelor Degree  
Current Location
Jordan  
Relocation
Will Consider Relocation to;
National 
Any
International
Kuwait
Saudi Arabia
United Arab Emirates
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Fire Protection 8 2008  
Electronic Security 8 2008  
Loss Prevention 5 2007  
Physical Security 4 2009  
Safety 10 2009  

Employment History

Job Title
Operations Manager
Industry
Security
01/2009 to Current
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Ensures BU business plans, policies & standards become achievable, measurable & executable operational procedures & assists in planning, budgeting, resource management, sales forecasting, making a substantial contribution to policy-making and long-term direction in pricing, courses, future service definition, etc.
  • Responsible for, including achievement of Revenue, Price and Margin goals; resources & operating performance within budget; Invoicing/Outstanding Collections targets; other agreed commercial objectives; KPI and financial reporting.
  • Monitor businesses to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Coordinate work with all support services to develop direction and guidelines for preliminary and final operations Project Execution Plan (PEP) to ensure schedules, critical milestones and procurement deliverables are met, according to tender requirements.
  • Manages and participates in the preparation, negotiation, processing, and administration of contracts for goods and services, and supervises procurement department.
  • Prepare projects execution plan for management review and approval.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Implement and maintain an effective preventive and expediting program to insure on-time deliveries; take corrective action on delayed items.
  • Manage renewals, extensions and formal changes to the contract including amending, changing, deleting terms and provisions.
  • Direct the procurement of materials and services in compliance with duly authorized purchase requisitions at optimum cost and to documented specifications, and validate with signature all purchases orders and other contractual agreements.
  • Prepare a monthly progress report on the status of purchase orders and requests outlining competition of major projects and projects for the following month, including a timetable for completion.
  • Meetings with Projects Director and other administrative personnel’s to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
  • Ensure that records associated with inventory tracking, ordering / re-ordering, and budget tracking are maintained as per company norms/procedures.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

 

• Identify vendors for sourcing goods at optimal rates. Identify cost reduction opportunities e.g. best cost vendor sourcing, opportunity buying, bulk purchases etc.

• Ensure the company asset base is properly registered, maintained and fit for purpose and assist in annual audits of same.

• Motivates & leads to deliver employee empowerment, individual responsibility /accountability, team building, personal/career development programs, appraisal, promotion, recruitment, retention and succession planning.

• Establishes a Customer Satisfaction System & maintains high-level Customer Satisfaction.

• We are representing the following SUPPLIERS:

1. Building Management Systems - TAC, USA

2. CCTV System - Vicon, UK

3. CCTV System - Indigo Vision, USA

4. CCTV System - Flir, USA

5. Access Control System - BPT, UK

6. Access Control System - Honeywell, USA

7. Dimming System - iLight, USA

8. CCTV System - TeleEye, USA

9. Audio System - Niles, USA

10. Home Automation - Crestron, Belgium

11. Intrusion Detection System - Gardiner, UK

12. Audio Automation System - Extron, USA

Job Title
Area Manager - Sales & Marketing
Industry
Security
09/2007 to 01/2009
  • Managing whole work activities at designated area.
  • Setting performance standards.
  • Develop and implement sales & marketing strategy/plan for assigned relationships within specific geographic or other sales alignment delineation consistent with the overall relationship objectives to maximize penetration within given area.
  • Develops annual sales and marketing forecast, and implements and achieves the annual sales plan within area.
  • Monitor and control budget for the area to ensure all financial targets are met and all necessary financial controls are in place to comply with company and regulatory requirement.
  • Developing Sales Programs.
  • Coordinate activities with the inside departments (finance, administration, maintenance/technical support, engineering, and projects) to maintain and further develop relationships with key accounts.
  • Recruiting personnel when needed in area or in company.
  • Daily monitor and control performance of sales divisions and take corrective actions if needed.
  • Perform Monthly Evaluation for team members.
  • Organize and control area sales staff to ensure appropriate motivation and training to meet all sales targets.
  • Develop all necessary procedures and process to ensure that the sales force operates efficiently and effectively and achieves all sales objectives

 

• Assures that appropriate technical guidance and assistance regarding product applications and technology are available to the marketplace.

• Monitor the performance of sales staff and take remedial action where necessary to ensure that sales targets are met.

• Preparing and delivering presentations to key clients and consultants.

• Conduct Commercial and technical negotiations with customers.

• Create and ensure optimal work environment within the designated area.

• Managing weekly sales meetings and participate in management department’s meetings.

• Assist the company in securing tender bids in the area.

• Investigate and develops new markets/geographies in line with the area’s growth plans for the International business.

• Analyze sales levels and trends through market research and initiates pro-active or corrective actions as required to assure attainment of objectives

• Studying all received market information with management to build or fine-tune existing strategies.

• Prepare weekly and monthly sales reports.

• Representing company at trade shows, exhibitions & delegations.

• Assist in exhibition planning and preparations.

• Establish Records System.

• Responsible for periodical performance evaluation of team members.

• Correspondence with customers and/or suppliers.

• Work closely with the management to ensure that company strategies are properly implemented.

• Report to higher management any ‘wrong’ actions that are taking place in the company.

• As an AREA Manager, we are representing the following SUPPLIERS:

1. Access Control System - LENEL, USA

2. CCTV System - Pelco, USA

3. Access Control System - EFE Elektronik – Germany

4. Nurse Call System – UDE, Spain

5. Fire Detection System - GE Ziton, UK

6. Fire Sprinkler System - Tyco, USA

7. Under Vehicle Scanning System - VIT, USA

8. Perimeter Detection System - Fiber Sensys, USA

9. Road Blockers System – Heald, UK

10. X-Ray Machines - Sintrex Tracer, Canada

11. X-Ray Machines - Control Screening, USA

12. Portable X-Ray Machines - NUCTECH, China

Job Title
Sales and Marketing Manager
Industry
Fire
06/2005 to 09/2007
  • Manage Sales team and provide the necessary support to enable them achieving their targets.
  • Responsible for sales activities and achieving sales & collection targets.
  • Responsible for maintaining & developing the current customers.
  • Establish new potential customers base.
  • Create new significant real business/orders and future business opportunities.
  • Maintain & develop business relationship with all current & future customers.
  • Develop special business relationship with key customers within area of responsibilities.
  • Ensure quick & quality respond to customers in order to achieve customer s satisfaction.
  • Full responsibility on the collection of all the company outstanding payments.
  • Establish & Develop necessary planning & arrangements to expand business.
  • Monitor Sales & Marketing team performance.
  • Review & analysis Sales & Marketing team weekly visits plans, daily reports and evaluation of individual salesman performance.
  • Conduct daily, weekly and when necessary sales & marketing meetings with sales & marketing team in order to discuss all marketing & sales issues and resolve any problems may arise.
  • Establish records, files, reports, documents, etc. and keeping them well organized and up-dated to be as excellent references.
  • Supervise Projects implementation and performance.
  • Monitor the projects coordinators, supervisors and labors performance in terms of productivity & quality issues and evaluation of the individuals.
  • Work closely with the projects coordinators to ensure the achievement of the maximum productivity & superior quality that maximize the company financial returns from each project and achieve customer satisfaction.
  • Facilitate the projects supervisors & coordinators jobs by helping them to have the necessary & efficient infrastructure and resources that enable them to achieve the projects business as per the schedules, cost effective and quality results.
  • Emphasis the quality standards to projects team prior to each projects starting date and make the necessary demonstration as per the co-packing scope of work until all individuals are aware how to perform the co-packing satisfactory.
  • Monitor Sales & Marketing team behavior in terms of ethics, social responsibility & legal complains and maintain discipline.
  • Organize, plan, and prioritize work by developing specific goals and plans to prioritize, organize, and accomplish work and the team work.
  • Establish and maintain interpersonal relationships; to develop constructive and cooperative working relationships with others, and maintaining them over time.
  • Determine price schedules and discount rates.
  • Prepare budgets and approve budget expenditures.
  • Represent company at trade association meetings to promote products.
  • Preparing company portfolio and brochures.
  • Outfit specifications, studying offers, preparing submittals and tenders.

 

• Beside following up the below duties:

• Review, design & estimation of:

1. Conventional & addressable fire alarm system based on customer requirements using the world standard regulations.

2. Sprinkler & foam fire fighting system based on customer requirements using the world standard regulations.

3. Passive & active fire fighting system based on customer requirements using the world standard regulations.

4. FM200 & CO2 fire suppression system based on customer requirements using the world standard regulations.

5. Gas systems.

• As a SALES Manager, we were representing the following SUPPLIERS:

1. Fire Detection System - GE Ziton, UK

2. Fire Detection System - Notifier, USA & UK

3. Fire Extinguishers - AMEREX, USA

4. Fire Extinguishers & Hose Reels - CHUBB, UK

5. Fire Sprinkler System - VIKING, USA

6. Foam Suppression System - National Foam, USA

7. Foam Suppression System - Kidde Fire Fighting, USA

8. Clean Agent Suppression System - Kidde Fire Protection, UK

9. Nitrogen Suppression System - Nahomi Bosai, Japan

10. Bristol Uniforms – UK

11. Akron – UK

Job Title
Account Manger - Acting Sales Manager
Industry
Security
06/2000 to 06/2005
• Plan, execute, cultivate and monitor Business Accounts.
• Business Development Activities including:
- Sourcing
- Qualifying clients
- Identifying potential decision makers
- Establishing contact relationships
- Identifying cross-selling opportunities
- Conducting client visits
• Build new business relationships and work with people in team environment.
• Build business within the assigned territory by develop and execute strategic account plans.
• Generate sales, qualify opportunities, and accurately forecast pipeline.
• Establish contact and develop relationships with prospects; recommending and selling solutions and services.
• Identify business opportunities with prospects and deploy the organizational resources necessary to bring them to close.
• Prepare reports by collecting, analyzing, and summarizing information.
• Contribute to team effort by accomplishing related results as needed.
• Conducting site surveys for different projects to accurately estimate the work aspects and correctly estimate the requirements.
• Outfit specifications, studying offers, preparing submittals and tenders.
• Beside the following:
- Design, engineering & pricing of conventional & addressable fire alarm system based on customer requirements using the world standard regulations.
- Design, engineering & pricing of sprinkler & foam fire fighting system based on customer requirements using the world standard regulations.
- Design, engineering & pricing of passive & active fire fighting system based on customer requirements using the world standard regulations.
- Design, engineering & pricing of FM200 & CO2 fire fighting system based on customer requirements using the world standard regulations.
- Design, engineering & pricing of gas systems.
- Design, engineering & pricing of uninterruptible power supply solutions.
- Design, engineering & pricing of power generators solution.s
- Design, engineering & pricing of computer & data centers, containing the following:
1. Load calculations
2. Uninterruptible power supply systems
3. Sealed lead acid batteries
4. Nickel cadmium batteries
5. Diesel power generators
6. Environmental precision control air conditioning systems
7. Fire alarm & fighting systems
8. Raised floor system
9. Access control system
• As an Account Manager, we were representing the following SUPPLIERS:
1. UPS Systems - Liebert, USA & ITALY
2. UPS Systems - EMERSON, USA
3. Diesel Generators - SDMO, France
4. Lead Acid Batteries - Johnson Control, USA
5. Lead Acid Batteries - Hawker Oldham, France
6. DC Chargers - Chloride, France
7. Raised Floor Systems - MERO, Germany
8. Raised Floor Systems - TATE, USA
9. Frequency Converters - Hitzinger, Austria
Job Title
Sales and Marketing Engineer
Industry
Bio-Tech
07/1997 to 06/2000
  • Build a new client portfolio and retain the existing client base.
  • Actively pursue customers as per plan objectives through outdoor selling.
  • Conduct telemarketing calls to inform the market at large and get new prospects.
  • Train, follow up and do the needed customer care in order to guarantee customer delight, proper and repeat usage of the system, to retain and maintain client base.
  • Ensure that minimum quota is achieved by achieving the minimum sales statistics as per the selling strategy.
  • Report to the sales manager on all sales & operational matters, and carry out other sales & operational activities as requested by the management.

Qualifications

Completed Institution Degree / Qualification
1997 Yarmouk University BSc Electrical/Power Engineering